Warranty and Return
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 1 year guarantee for each order. Buy with confidence and enjoy a great purchasing experience!
Warranty Policy
1. Warranty Scope & Period
Spocket warrants that all products delivered are new, unused, and fully compliant with the contract specifications, samples, and quality standards. The warranty period is 12
months from the date of buyer’s PO date, or 18 months from shipment, whichever expires first. This covers defects in material, workmanship, and design under proper use.
2. Warranty Obligations
During the warranty, the seller shall, at its sole cost, repair or replace defective parts/products. The replaced items remain the property of the seller. A new 12-month warranty
applies to repaired/replaced components. We provides prompt technical support, remote response within 48 hours, on-site service within 7 working days if required.
3. Warranty Exclusions
Warranty is void for:
Damage from misuse, improper installation, or neglect of user manuals
Unauthorized repairs, modifications, or disassembly
Normal wear and tear, consumable parts, or cosmetic damage
Accidents, natural disasters, power surges, or non-compliant operation
Costs of labor, shipping, or on-site installation unless agreed in writing
4. Claim Procedure
The buyer must notify the seller in writing within 7 days of discovering defects, with photos, test reports, and order details. We will review and respond within 10 working days.
returns require prior approval or other solution by talking with our sales team, the buyer shall assist in verifying claims.
5. Liability Limit
The seller’s total liability is limited to the product value. No liability for indirect, consequential, or incidental damages (loss of profits, production, or business) under any
circumstances. This is the exclusive remedy for product issues.
Return Policy
All returns must be pre-approved in writing by the seller within 7 calendar days after the buyer receives the goods. Returns will only be accepted for reasons including manufacturing defects, wrong items shipped, or non-compliance with agreed specifications. Returns due to buyer’s own reasons such as wrong order, change of plan, or overstock will not be accepted.
Buyer must provide clear photos, videos, test reports or other evidence to support the return request. Approved returned items must be sent back in original unused condition, complete packaging and all accessories within 14 days. The buyer is responsible for proper packing to avoid damage during return shipment.
Shipping costs for returns due to seller’s fault shall be borne by the seller. If the return is caused by the buyer’s misuse, mishandling, improper storage or installation, the buyer shall bear all related freight and risks. No returns will be accepted for custom-made products, consumables, or products damaged by improper operation.
Once the returned goods are received and inspected by the seller, the seller may choose to replace the products, issue a credit note, or refund the payment (excluding original shipping fees) within reasonable working days. Refunds will be processed using the original payment method.
